Detlev Louis
 

IT Service Desk Agent (m/f/d)

  • Hamburg
  • Full/part time
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As a modern cross-channel company, we offer Europe's largest shopping world for motorcycle clothing and accessories in over 85 stores in Germany, Austria, Switzerland and the Netherlands, as well as with a mail order business via online store and print media. We offer secure jobs with good conditions and a great working atmosphere. Over 2,000 team-oriented, motivated employees are looking forward to meeting you.

For our European headquarters in Hamburg-Allermöhe we are looking for you with immediate effect as IT Service Desk Agent (m/f/d).

Your tasks

First contact and support:
  • You will be responsible for answering calls, emails and tickets from end users requiring technical assistance
  • You identify problems and can provide initial solutions
  • By solving user problems quickly and efficiently, you contribute to increasing satisfaction

Documentation:
  • You document all incidents, solutions and communications in our ticketing system
 
Communication:
  • Clear and effective communication of the status of problems and requests to the end user is a matter of course for you
  • You collect user feedback on the quality of support and suggestions for improvements
  • If requests cannot be solved immediately by you, you are in close contact with other departments

Your profile

  • Bachelor's degree in computer science or comparable education 
  • First experience or a strong interest in IT and Tech. 
  • Basic knowledge of ITIL and ITSM or ESM solutions is a plus
  • Basic knowledge of effective troubleshooting
If your profile doesn't fit completely, we look forward to learning and growing with you.

We offer

  • "Duzkultur" and open office doors
  • Work-life balance thanks to mobile working, flexible working hours within a 37-hour week (flexitime) and individual working time models
  • Innovative meeting rooms, city office in downtown Hamburg
  • Fixed, weekly learning time via e-learning, regular learning nuggets and a variety of collaboration tools
  • Individual onboarding incl. insight into other departments
  • Community hoodie at the start
  • Payment or compensation for overtime and 30 days vacation
  • Vacation and Christmas bonus as well as VWL and BAV
  • Health care, JobRad, discounts for employees as well as numerous benefits at partner companies (including a Louis house rate at DEVK and discounts at McFit and John Reed)
  • Canteen, sufficient parking spaces for 2 and 4 wheels, public transport directly in front of the door as well as subsidization of the Germany Ticket

    Later in the application process you will have the opportunity to meet your future team and workplace in person.  

    #motorcyclehearts
  • Ellen Tim
  • Employees